venice.ca.usa

retreux@yahoo.com

SUMMARY

Rhonda Nelson has an M.S. degree in Information Design and Technology and senior experience with software and web design. Eight years of experience in information architecture and building websites in the creative, business and technical aspects of the electronic web-based software solutions for e-business. Has contributed on over 25 IBM client e-business projects in various industries, from websites to webcasts, procurement applications, and B2B and B2C applications. Expert on user-centered design methodology. Focused on interaction design related to the end-user, from gathering requirements, determining the audience, performing task analysis, creating templates, navigational taxonomy, prototypes, and user test plans and reports, to successfully match client and user needs with innovative web-based technology solutions.

PROFICIENCIES

Content Requirements, Planning and Strategy Design
Human Factors and Gaming Theory

Information Architecture, Interactive Design
Usability Testing, Test Writing, Reporting, and Validation

COMPUTER

PROFESSIONAL EXPERIENCE

PEOPLESOFT/ORACLE - Los Angeles, CA Nov 2004- current

2006- present Senior Usability Engineer: UX Testing Lead : Design Patterns

- Create usability test plans, moderate tests, command debriefing sessions, write test reports.

- Analyze usability test reports from pillar groups for cross pillar usability issues and provide management with this data for review.

- Improve process and communications between UX groups for improvements to the patterns and guidelines.

- Developed product conceptual models including functional specifications, marketing requirements, and various types of user analysis.

- Conceived, set, and implemented user interface guidelines and standards.

- Developed high level, and-or detailed storyboards, wireframes, mockups and prototypes which effectively communicated user-centered designs and validated usability studies.

2004-2006Product: Campus Solutions Enterprise Software Applications UX Testing
http://www.oracle.com/applications/peoplesoft/campus_solutions/ent/index.html

- Interface with team leaders, business analysts, functional analysts, developers, and testers to create an integrated and usable Campus Solutions product line.

- Assist product management and technical leads in authoring functional user requirements documents for the interfaces.

- Developed high level, and/or detailed storyboards, wireframes, mockups and flowcharts which effectively communicated user-centered designs and support usability testing

BELKIN- Los Angeles, CA July-October 2004

E-business Information Architect Consultant - internal site for Belkin sales force

·Author functional user requirements

SCHEMATIC LLC- Los Angeles, CA February-April 2003 and Aug 2003- May 2004

E-business Information Architect Consultant , Usabilty Engineer, Project Manager

Clients: Comcast- cable menus , Panasonic DVR menus, Lord of the Rings online ads, American Candidate tv show website

· Project manager and IA for Comcast prototyping .

· Usability tested Panasonic DVR menus

· Author functional user requirements documents for the interfaces.

· Provide user-centered design support

· Develop business analysis documentation and flowcharts and wireframes, mockups and prototypes.

WALT DISNEY PARKS AND RESORTS ONLINE - Los Angeles, CA 2002-present

E-business Information Architect Consultant

· Assist in driving usability testing, analyzing results, and presenting summaries.

· Recommend design solutions from usability test results that meet the deadlines, within budget.

· Drive the user-centered design process with workshops, documentation, and presentations

· Develop and create the business analysis documentation and flowcharts and wireframes, mockups and prototypes which communicated user-centered designs and validated design.

· Assisted product management and Vignette content management team leads in authoring functional user requirements documents for the interfaces.

· Drove interaction designs from conceptualization through prototyping to implementation.

IBM CENTER FOR E-BUSINESS INNOVATION - Los Angeles, CA 1999-2001

Senior Information Architect

· Led a team of 5 IA’s in process development.

· Helped drive the user-centered design process.

· Interface with executives, team leaders, business analysts, designers, developers, and testers to create an integrated and usable website product.

· Assisted product management and technical leads in authoring functional user requirements documents for the interfaces.

· Met with executives to ascertain their goals for the business and relate them to the user’s needs.

Projects:

Air France <http://www.airfrance.com> (online site in transition)

· Redesigned current site with 2 release plans, which supported globalization as well as localization goals.

· Analyzed business goals, assisted in writing business rules.

· Built interface within technical constraints of Amadeus booking engine, which surpassed their competition in efficiency and usability.

Infoworld <http://www.infoworld.com>

IBM.com Services/Solutions <http://www.ibm.com/>

HealthNet <http://www.questium.com>

Freightliner Trucks <http://www.mytruck.com>

Nestle <http://www.nestleezorder.com> (not currently online design)

IBM INTERACTIVE MEDIA - Atlanta, GA 1998 - 1999

Sydney 2000 Olympics

NBA Store Online <http://www.nbastore.com>

Grammys http://www.grammys.com

GEORGIA TECH RESEARCH INSTITUTE - Atlanta, GA Research Assistant 1997 - 1998

COX INTERACTIVE MEDIA/www.bayinsider.com - San Francisco, CA Multimedia Developer 1997

@radicalmedia - New York, NY 1995 - 1996

Designer and coder for websites for: Elle Magazine, Premiere Magazine, George Magazine, and Black & Decker.

SMITH BARNEY - New York, NY Interaction Designer, SmithBarney.com 1996

SIEGEL & GALE - New York, NY Designer, Kodak.com 1996

EDUCATION

Masters of Science Degree, Information Design and Technology 1998 Georgia Tech, Atlanta, GA (3.69 GPA)

Bachelor of Arts Degree, Fine Arts 1991 Coe College, Cedar Rapids, IA (Dean's List 8 semesters. Phi Beta Kappa - 3.75 GPA)